1. Introduction
Welcome to Qlu World (Product of Qlu Inc.). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our application Qlu World, including any other media form, media channel, or mobile application related or connected thereto (collectively, the “Qlu World”).
2. Information We Collect
Personal Information: We collect personal information you voluntarily provide to us such as name, email address. User has the right to access and request to update this information at any time by emailing us.
Derivative Data: Information our servers automatically collect when you access Qlu World, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing Qlu World.
3. Legal Basis for Processing Personal Data
Under the GDPR, the legal bases we rely on for processing personal information include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you), and "legitimate interests" (where we have legitimate business interests in using your data, such as maintaining the security of our Qlu World).
4. Use of Your Information
Facilitate account creation and logon process.
Increase the efficiency and operation of Qlu World.
Monitor and analyze usage and trends to improve your experience with Qlu World.
Anonymized data to improve our Natural Language Understanding (NLU) models to help Qlu World provide a continuously better service.
4.1. Google Workspace API Data Use Disclosure
Google Services Compliance The use of raw or derived user data received from Google Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.
Qlu World's use of information received from Google Workspace APIs will adhere to Google's Limited Use requirements. This includes:
(i) We will only use Google user data to provide or improve user-facing features that are prominent in our application
(ii) We will not transfer Google user data to third parties unless necessary to provide or improve user-facing features, comply with applicable law, or as part of a merger, acquisition, or sale of assets with user consent
(iii) We will not use Google user data for serving advertisements
(iv) We will not allow humans to read Google user data unless we have user consent for specific messages, it's necessary for security purposes, or to comply with applicable law
For more information about Google's data policies, please review:
Google API Services User Data Policy
Google Workspace API Limited Use Requirements
5. Storage and Transfer of Your Personal Data
Your information, including personal data, may be stored and processed in United States and transferred between any of the countries in which we operate to enable the use of the information in accordance with this policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. However, All data collected for a user will be erased 1 month after requested by the user via our support channel.
7. Disclosure of Your Information
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
8. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. For example, we encrypt your personally identifiable information, all requests from you to server are sent over secure connection HTTPS. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
9. Options Regarding Your Information
You may at any time review or change the information in your account or terminate your account by:
Contacting us using the contact information provided.
10. Data Sharing with Third-Party Tools
Our application utilizes advanced third-party AI models to enhance service functionality and user experience. It is important for our users to understand what data is shared with these tools:
Anonymized Interactions: We share anonymized user interactions, which may include text inputs, user commands, and usage patterns, with AI models to improve our app's responses and functionalities.
Performance Metrics: Non-identifiable performance metrics and usage statistics are shared to optimize the AI models' efficiency and accuracy.
Error Reports: Anonymized error reports and feedback are shared to help identify and rectify issues within the AI models.
No personal identification information is shared without your explicit consent. Our commitment is to maintain the highest standards of privacy and data security in line with regulatory requirements.
11. Contact Us
If you have any questions about this Privacy Policy, please email us at world-support@qlu.ai
